Refund Policy
Last updated: October 8, 2026
Please note: we wrote this refund policy to be easy to read. It has not been reviewed by a lawyer for your jurisdiction, so treat it as general information.
Our refund approach
Buying should never feel like a gamble. Here is exactly when refunds apply, for the Free 24-Hour Trial and for the 1 Month, 3 Months, 6 Months, 12 Months plans.
About the trial
Because the trial costs nothing, refunds do not apply to it. Any problem on our end with the trial is fixed on request.
Subscriptions
Faults on our end, such as missing or broken activation details, are fixed or refunded if you contact us within 7 days of buying.
For picture-quality concerns, we first help you check your connection, device, and settings, then review refund requests individually.
Not covered
- Problems caused only by your own internet connection or device
- Accounts suspended for breaking the Terms of Use, such as sharing a login
- Change of mind after using a large part of the plan
Making a request
Use our contact form with your order email address and a brief explanation.
Processing
Approved refunds go back to the original payment method; your provider may take several business days.
Related information
See the pricing page and Terms of Use. The date above shows when this policy last changed.